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Customer Service & COVID-19


The economic damage from this pandemic represents the largest economic shock the world has experienced in decades. Hardest hit are locally-owned businesses.

Safety Protocols

  • Wear a mask
  • Wash hands regularly
  • Social distancing
  • Avoid gatherings

We Can All Help

Overall, our community businesses comply with state-mandated restrictions and vigorously implement safety measures, including enhanced cleaning and encouraging an environment of physical distancing between groups or patrons. For restaurants, bars, gyms, hotels, cafes and churches, patron activity, such as mingling in groups and activities without masks, can create opportunities of viral spread beyond the control of even the best-intentioned facility staff. The result is enhanced risk of patrons and employees contracting COVID-19. If all community members embrace pandemic safety protocols – wearing masks, washing hands regularly, social distancing, and especially avoiding gatherings – we can decrease the spread of disease and get back to limited or full indoor service at these valued community establishments. It’s up to us – all of us.

Learn More About Dr. Person »

“We know that people who have been infected are twice as likely to have eaten in restaurants than people who have not been infected. Any environment where people are close together, where they have their masks off, and where they are gathering with people outside of their household is a risk for transmission. Hotels, churches, restaurants and gyms – these, according to studies, are locations most associated with disease spread.”

– Dr. Amy Person, bi-county health officer

A joint Stanford University-Northwestern University study published in November, using data collected at 10 large U.S. cities, hypothesized that most COVID-19 infections occur at full-service “superspreader” sites. Restaurants were top of the list, followed by gyms, cafes and hotels.

In September the Centers for Disease Control and Prevention reported that adults who tested positive for COVID-19 were about twice as likely to have gone to a restaurant or bar within the two weeks prior to becoming ill. When researchers excluded people who had a known contact with COVID-19, they found those who tested positive were nearly three times more likely to report dining at a restaurant, and nearly four times more likely to report going to a bar or coffee shop, than those who tested negative.


Most infections occur at full-service “superspreader” sites. Restaurants topped the high-risk list, followed by gyms, cafes and hotels.

Get More Information

Local Guidance: Open for Business

CDC Resource for Restaurant and Bar Operators